Support

Support: write to [email protected].

If a connection fails, check the status page first, then the connect guide for your assistant. When you write in, tell us which assistant you use and what happened. Please do not send account numbers or balances.

How to cancel your subscription

Subscriptions are not open yet, so there is nothing to cancel today. This section describes how cancelling will work once they open.

You can cancel at any time. No phone call and no reason are needed.

Online: use Paddle's customer portal. Open the link in your Paddle receipt, sign in with the email address you used to subscribe, and choose "Cancel subscription". The same link is in every reminder we send. Paddle is our reseller and runs billing for 9to95. You can also change your card there. The direct portal link will be listed here when subscriptions open.

By email: send this ready-made cancellation email. Send it from the address you subscribed with. We cancel within one business day, and your cancellation counts from the time you sent the email.

Cancelling stops future charges. You keep access until the end of the period you paid for, and then access ends. If you were charged in the last 30 days you can also ask for that charge back: see the Refund Policy.